Return policy
Refund Policy
At SwiftPrims, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policies below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at [email protected]. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll guide you through the return process, including where to send your item.
For any return-related questions, you can always contact us at [email protected]
Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and do our best to resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure about the return eligibility of a specific item, please contact us for further clarification.
Note: We cannot accept returns on sale items or gift cards.
Exchanges
If you wish to exchange an item, the fastest way is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [email protected] .
SwiftPrims – Your Satisfaction, Our Commitment